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	NSPACE STORAGE & REMOVAL – Terms of Service	

Table of Content

1 Acceptance of Terms	
2 Parties to the Agreement	
3 Definitions	
4 Use of Services	
5 User Information	
6 Our services	
7 Storage-By-The-Box Service	
8 Shipping Across the UK	
9 Packing Materials	
10. Storage Containers	
11. Delivery, Collection, and Return	
12. Your Responsibilities	
13. Goods and Other Items	
14. Charges and Payment	
15. Right to Withhold or Dispose	
16. Restrictions	
17. Liability and Indemnity	
18. Disclaimer	
19 NSPACE’S Liability to You	
20. Level of Coverage	
21. Your Liability to NSPACE	
22. Ownership of Rights	
23. Right to Cancel	
24. Force Majeure	
25. Notices	
26. Miscellaneous	
27. Governing Law	
Appendix 1 – Packaging Requirements	
Appendix 2 – Promotional Codes	
	
1 Acceptance of Terms
By accessing or using any services provided by NSPACE STORAGE & REMOVAL ("NSPACE," "we," "us," or "our"), you ("you," "your," or "Customer") agree to be bound by these Terms of Service. Please read them carefully. Particular attention should be paid to clauses related to disclaimers and limitations of liability.

2 Parties to the Agreement
This agreement is entered into between you and NSPACE STORAGE & REMOVAL, a company registered in England and Wales under company number 08657254, with its registered office located in Norwich, United Kingdom.

3 Definitions
Unless otherwise specified, the following terms shall have the meanings below:
•	Goods: Items you place into storage containers for storage with NSPACE.
•	Other Items: Any item you provide that is not packed into a storage container.
•	Prohibited Items: Any item listed as prohibited in clause 16.2 of these terms.
•	Working Day: Any day other than Saturday, Sunday, or public holidays in the UK.

4 Use of Services
To use our services, you must accept these Terms of Service. If we believe our services are being misused or used unlawfully, we reserve the right to refuse or terminate service.
NSPACE may update these Terms from time to time. Updates will be posted on our website and will take effect from the date specified. Continued use of our services constitutes your agreement to any changes.

5 User Information
You agree to provide accurate and up-to-date information when booking or using our services. Your data will be handled in accordance with our Privacy Policy, which explains how we collect, use, and protect your personal information.

6 Our services
6.1 Subject to payment of applicable fees and compliance with these Terms, NSPACE STORAGE & REMOVAL ("NSPACE") provides the following services:
•	6.1.1 Storage-by-the-box: We will collect your pre-packed items and store or deliver them as requested.
•	6.1.2 UK-Wide Shipping: We will collect your Goods and deliver them to another address specified by you within the UK.
•	6.1.3 Packing Materials: Upon request, we will deliver packing boxes and other materials to your specified address.
6.2 You may book our services via our website, phone, or email.

7 Storage-By-The-Box Service
7.1 You may subscribe to the Storage-by-the-box Service for a fixed period, charged on a weekly basis, up to a maximum of 12 months.

7.2 Charges:
•	The weekly rate will be as stated on the NSPACE website at the time of booking and shall apply for the entire agreed storage term.
7.3 At the end of the agreed storage period, you may:
•	Request the return of your items, or
•	Choose to renew the storage period for a further fixed term.
7.4 Early Return: If you request the return of your boxes before the end of the agreed term, you will remain liable for all remaining storage fees for the full period originally booked.
7.5 NSPACE's Responsibilities (upon your request):
•	Deliver empty boxes and packing materials to your designated address.
•	Collect your packed items from your designated address.
•	Store the items securely at our storage facility.
•	Return the boxes and/or items to your specified address on your selected date.
7.6 Additional Charges:
•	A £50 handling fee may apply if you use suitcases, backpacks, or other non-standard containers without prior notice.
•	Storage charges may be increased if:
•	The combined dimensions of any item exceed 150cm (L + W + H), or
•	The weight exceeds 25kg per item.
•	If the actual quantity or type of items collected differs from your original order, NSPACE may adjust the applicable storage fee and issue either a charge or a credit based on the revised total.
7.7 Returns to a New Address:
•	If your return address is more than 5 miles from the original collection address, NSPACE may:
•	Refuse to deliver, or
•	Apply a long-distance return fee (as listed on our website at the time of booking).
•	In such cases, you may choose to:
•	Provide an alternative return address within range, or
•	Arrange collection from our storage facility via a courier approved by NSPACE in advance.

8 Shipping Across the UK
8.1 Nature of Service
Shipping Across the UK is offered as a one-off service.
8.2 Charges
You are required to pay the applicable shipping charges as listed on the official NSPACE website at the time of booking or as quoted to you by NSPACE.

9 Packing Materials
9.1 Packing materials are available for purchase on the Site, either as part of other services or as a stand-alone purchase. The fees are detailed on the Site and are subject to change.

10. Storage Containers
10.1 Storage Containers may be supplied by NSPACE or provided by the customer.
10.2 Containers provided by the customer must comply with NSPACE's Packaging Requirements (see Appendix 1). If they do not comply, NSPACE reserves the right to refuse collection and is not responsible for any resulting damage. The customer's containers must be in good condition, sturdy, and suitable for transport and storage.
10.3 The weight of each Storage Container, whether supplied by NSPACE or the customer, must not exceed 25kg. A £40 processing fee will apply to any container exceeding this weight.
10.4 If an overweight container needs to be repacked, a £20 repacking fee will apply for each additional container created.
10.5 NSPACE or its delivery partners have the right to:
•	Refuse to collect any container or item provided by the customer;
•	Return any container or item to the customer (at the customer's cost);
•	Repack any container at the customer's cost if it does not meet Packaging Requirements or is not securely packed.
10.6 If a customer's container does not comply with Packaging Requirements and is collected or returned, the customer will be liable for any damages to NSPACE’s or third-party property and any injury to NSPACE staff, agents, or contractors. Any additional coverage for damage will be void.
10.7 Storage Containers are categorized by the combined total of width, height, and length:
•	≤120cm: Medium Box;
•	120cm and ≤150cm: Large Box;
•	≥150cm: Other Items.
If a container is incorrectly labeled, NSPACE will adjust the label and apply the correct charges based on the size at the time of booking.
10.8 The customer may request to have their containers and items weighed and measured at the warehouse. NSPACE will provide a description of the items within 10 working days. A £5 fee per container or item will apply for each check.

11. Delivery, Collection, and Return
11.1 The delivery, collection, and return times provided by NSPACE are estimates only, and NSPACE shall not be held liable for any delays.
11.2 NSPACE may charge additional fees for:
11.2.1 Delivery to a different postal area or one that is more than 5 miles from the collection address.
11.2.2 Collections or deliveries requiring more than one person or vehicle.
11.3 If the driver is left waiting for more than 10 minutes, NSPACE may cancel the collection or delivery and charge a fee as defined in clause 23.5. You will also need to rebook for a later date.
11.4 NSPACE may cancel or postpone any delivery, collection, or return if it deems that doing so could endanger any employee, agent, contractor, or member of the public due to factors such as severe weather, epidemics, public health guidelines, civil unrest, or limited access to the specified address.
11.5 NSPACE is not responsible for:
•	Dismantling or assembling units, systems, or furniture (unless agreed in advance for an additional fee);
•	Disconnecting, reconnecting, dismantling, or reassembling appliances or fixtures.
•	Any Prohibited Items.
•	Packing Goods and/or Other Items into Storage Containers (unless agreed in advance for an additional fee).
•	Obtaining consent from the landlord or accommodation provider for NSPACE to access the property.
•	Securing parking or covering any parking fees or fines at the collection or delivery address.

12. Your Responsibilities
12.1 You will be responsible for:
12.1.1 Ensuring that NSPACE or its carrier has the necessary access and parking facilities to carry out the Services.
12.1.2 Providing NSPACE with accurate and up-to-date contact details.
12.1.3 Providing all requested information regarding your Other Items when prompted by the Site, email, or a call from NSPACE.
12.1.4 Timely notifying NSPACE of any changes regarding your orders, in accordance with clause 23.5.
12.1.5 When using the Removal, Storage-by-the-box, or Storage Unit services, ensuring that you or an authorized person is present during the packing (as required for Removal and/or Storage Unit Services), collection, and return of the Storage Containers, Goods, and/or Other Items.
12.1.6 Notifying NSPACE within two Working Days of any loss or damage to Goods or Other Items or your Property that occurred during a collection or return service. NSPACE will not be liable for any loss or damage if you fail to notify NSPACE within this period.
12.1.7 Ensuring that Goods, Storage Containers, and Other Items not packed by NSPACE are suitably prepared for transport and storage, so as not to cause damage or injury, or the risk of damage or injury, to NSPACE’s property, employees, agents, contractors, or other goods, whether by damp, infestation, leakage, fumes, or substances. In particular, if the Goods are fragile, you must ensure they are thoroughly bubble-wrapped in multiple layers and carefully packed.
12.1.8 Ensuring that all Goods and/or Other Items to be collected are packed in accordance with the Packaging Requirements (unless you have selected packing as part of the Storage Unit Service or packing and dismantling as part of the Removals service) and are ready for transportation.
12.2 If receiving the Storage-by-the-box Service, ensuring that:
12.2.1 Each Storage Container and Other Item is labeled with the specific label provided by NSPACE, securely affixed with tape. Each label must be applied to each Storage Container and Other Item, and the barcode must be readable, unobstructed, and undamaged.

13. Goods and Other Items
13.1 Ownership and Rights
You warrant that the Goods or Other Items are your own property, or that you have the right and authority to store, pack, or request NSPACE to pack, store, and/or transport the Goods or Other Items in accordance with these Terms of Service.
13.2 Prohibited Items
While using any of the services, the Goods or Other Items must not include, and you must not store, any of the following Prohibited Items:
•	Liquids, semi-liquids, gels, and creams.
•	Perishable goods.
•	Non-perishable food, unless packed in a manner that prevents attracting vermin.
•	Antiques (fragile or breakable).
•	Birds, fish, animals, or any other living or non-living creatures.
•	Firearms, explosive weapons, ammunition, swords, or replicas.
•	Sharp knives or kitchen implements unless fully protected to prevent injury.
•	Combustible or flammable materials, including aerosols, diesel, petrol, and cleaning solvents.
•	Chemicals, radioactive materials, and biological agents.
•	Toxic waste, asbestos, or other hazardous materials.
•	Batteries.
•	Tobacco products.
•	Money, deeds, securities, stamps, coins, or similar collections.
•	Cash, credit, or debit cards.
•	Any items that cannot fit through the front entrance of the property.
•	White goods, unless using the Removals service, in which case all appliances must be disconnected, cleaned, defrosted, and dried.
•	Any other items deemed unacceptable by NSPACE, at its discretion.
•	Any other items listed as prohibited from time to time on the Site.
13.3 Prohibited Items Handling
If any Prohibited Items are found in your Storage Containers or within your Other Items, NSPACE will remove, dispose of, or return such items to you at its discretion. NSPACE will charge an administration fee of £50 for each Storage Container or Other Item containing Prohibited Items. Additional disposal fees may apply depending on the nature of the prohibited items.
13.4 Inspection of Goods
You agree that NSPACE, or any contractor acting on behalf of NSPACE, may at any time, without prior notice, open any Storage Container to inspect the Goods:
•	If NSPACE reasonably believes it contains any Prohibited Items.
•	If required by the police, fire services, local authority, or court order.
•	In case of disputes, to investigate the title to the Goods.
•	In emergencies, to prevent injury or damage or to inspect hazardous substances.
•	If NSPACE considers the Goods have become insecure in the Storage Container.
13.5 Risk to Safety or Security
If NSPACE reasonably believes that packing, storage, or continued storage of any Goods or Other Items poses a risk to the safety of any person, the security of the storage facility, or any other stored items, NSPACE may:
•	Refuse to pack, collect, store, or transport the Goods or Other Items.
•	Return any Goods or Other Items to you at your expense.
13.6 Third-Party Claims
If any third-party claims are made regarding the ownership of the Goods or Other Items:
•	NSPACE has the right to investigate the title and ensure satisfaction of ownership before returning the Goods or Other Items.
•	NSPACE may retain possession of the Goods or Other Items until the ownership investigation is complete.

14. Charges and Payment
14.1 Payment Methods The charges for NSPACE services can be paid by bank transfer or cash, including the following:
•	Charges for sending empty storage containers and packing materials are payable when placing an order.
•	Storage charges are payable either at the time of ordering or after NSPACE collects the items.
•	Charges for returning storage containers or items are payable when placing a return order.
•	If additional storage containers or items are added, corresponding charges must be paid.
14.2 Additional Charges Additional charges may apply, including:
•	Surcharge for delivery or collection on specific dates or during certain time slots.
•	A £20 administration fee if payment is declined.
•	Disposal charges for items, including a base disposal fee of £6 for each standard storage container.
•	Parking charges and parking fines.
14.3 Consequences of Late Payment If payments are not received on time, NSPACE may charge:
•	Interest on the outstanding amount at an annual rate of 5% above the base lending rate of Barclays Bank plc.
•	£5 per email, £2 per phone call, and £10 per letter for debt collection.
14.4 Adjustment of Charges NSPACE may periodically adjust the weekly charges, and if there is an increase:
•	The new rates will take effect immediately for new orders.
•	For existing customers, the new rates will be notified by email at least 14 days before the next monthly payment date. If the customer does not agree, they may terminate the agreement as per the terms.
14.5 Adjustment of Shipping and Other Service Charges NSPACE may adjust the charges for shipping, removals, empty storage containers, and packing materials. If there is a price increase, the new charges will apply immediately for all new orders.
14.6 Additional Charges Additional fees may apply if the following occurs:
•	Incorrect or incomplete address information is provided.
•	The customer or their authorized person is unavailable to receive items during the specified delivery, collection, or return period.
•	NSPACE’s carrier is unable to access the premises.
•	Delivery, collection, or return takes more than one hour to complete.
•	Delivery or return services are requested outside of normal working hours (9:00 AM — 6:00 PM).
•	Delivery or collection requires more than one person or a specialist team.

15. Right to Withhold or Dispose
15.1 Non-Payment and Withholding/Disposing of Goods If you fail to pay any charges or other amounts due under this Agreement, NSPACE may withhold and ultimately dispose of some or all of the Goods or Other Items in accordance with this clause. You will be responsible for all storage charges and other associated costs reasonably incurred by NSPACE while withholding or disposing of the Goods or Other Items.
15.2 Notice of Non-Payment In this case, NSPACE will give you 28 days' written notice requiring you to pay all amounts due and contact NSPACE to arrange for the re-delivery of the Storage Containers or Other Items. If, upon the expiration of the 28-day notice period, you have failed to pay all amounts due, NSPACE may dispose of some or all the Goods or Other Items by sale, gift to charity, or in any other manner.
15.3 Disposal of Goods If, in NSPACE’s reasonable opinion, the Goods or Other Items cannot be sold for a reasonable price or at all (for any reason), or despite NSPACE’s reasonable efforts they remain unsold, you authorize NSPACE to treat them as abandoned and destroy or otherwise dispose of them at your cost.
15.4 Disposal Costs and Sale Proceeds You will be responsible for all costs reasonably incurred by NSPACE in relation to the disposal of the Goods or Other Items. If NSPACE receives money from the disposal of the Goods or Other Items, the net proceeds of sale will be credited to your account, and any excess will be paid to you without interest, less NSPACE’s administrative charge of £50.
15.5 Retention of Excess Proceeds If, after making all reasonable efforts, NSPACE is unable to return any excess proceeds to you, including having given not less than 90 days' written notice in accordance with clause 30, NSPACE may retain any such excess for its own account.
15.6 Insufficient Sale Proceeds If the proceeds from the sale (if any) are insufficient to cover the outstanding charges or any other amounts due under this Agreement, and the costs of sale, you must pay the remaining balance to NSPACE within seven days of receiving a written demand from NSPACE. Interest will continue to accrue on the balance under clause 15.4 until it is paid in full.

16. Restrictions
16.1 You must not and you agree that you will not, directly or indirectly:
•	Use the Services in any way that is unlawful or fraudulent, or for any unlawful or fraudulent purpose or effect.
•	Sub-license, re-sell or offer in any manner, to a third party, the Services or use of or access to the Services, whether for commercial gain or otherwise, unless NSPACE has previously agreed in writing.
•	Attempt to interfere with or disrupt the Services, the Site, or any server or network used by or connected to the Site, or to gain unauthorized access to any such server or network.
•	Contravene any of the Packaging Requirements.
•	Act inappropriately or aggressively towards any NSPACE employees, contractors, agents, or other workers, or attempt to contact them (i) outside of their shift working for NSPACE and (ii) in connection with any matter other than the Services.
16.2 You agree that if you breach any of the restrictions in clause 16.1, NSPACE may terminate this agreement immediately, and such termination does not preclude NSPACE from taking legal action against you, where appropriate.

17. Liability and Indemnity
17.1 NSPACE’s Liability NSPACE will only be responsible for losses that arise directly from its failure to provide services in line with this agreement. This liability is subject to the limits defined in this section and will not extend to indirect, special, or consequential damages.
17.2 Exclusion of Liability NSPACE is not liable for any loss, damage, or delay that occurs due to external factors beyond its control, including but not limited to natural disasters, government actions, strikes, or acts of terrorism.
17.3 Indemnity You agree to indemnify and hold NSPACE harmless from any claims, damages, or losses that arise from your use of the services, including any violations of this agreement, unlawful actions, or any third-party claims related to your goods or other items stored with NSPACE.
17.4 Limitations on Liability NSPACE’s total liability for any claim arising under this agreement is limited to the amount you have paid for the services in question, excluding any additional services or costs that may have been incurred.

18. Disclaimer
18.1 Service Provision Responsibility NSPACE will provide the Services with reasonable care and skill and in substantial accordance with the description in this Agreement. NSPACE does not make any other warranties, conditions, or representations about the Service and, except as expressly set out in this Agreement, NSPACE shall have no responsibility or liability as a bailee, custodian, or guardian of the Goods or Other Items that are carried or stored by it.
18.2 Suitability of Storage Facilities NSPACE does not warrant or represent that the storage facilities used by NSPACE are suitable for storing any particular goods or Other Items.
18.3 Website "As Is" Provision NSPACE provides the Site on an "as is" and "as available" basis, with all faults. NSPACE does not warrant that use of the Site will be error-free or uninterrupted, nor does it guarantee that any defects will be corrected.
18.4 Consumer Rights Nothing in this Agreement affects your legal rights under the Consumer Rights Act 2015 (also known as 'statutory rights'). You may also have additional rights under the law.

19 NSPACE’S Liability to You
19.1 Limitation of Liability:
NSPACE limits its liability to you in relation to contract, tort (including negligence), bailment, or other matters concerning the Services, especially in relation to any loss or damage to Goods, Other Items, or Property (including during collection, redelivery, or storage).
19.2 Value of Goods:
You acknowledge that NSPACE is unaware of the value of the Goods, Other Items, or Property being packed, transported, or stored. NSPACE does not insure or arrange insurance for your specific Goods or Other Items. It is recommended that you arrange your own insurance to cover the value of these items.
19.3 Notification of Loss or Damage:
Upon redelivery of Goods or Other Items, you must promptly examine them and notify NSPACE of any loss or damage within two working days. If you fail to notify NSPACE within this period, NSPACE will not be liable for any loss or damage.
19.4 Proof for Claims:
In the event of a claim, NSPACE may request proof of the cost price or current replacement cost of damaged or lost Goods, Other Items, or Property. If you fail to provide the requested information within 28 days, NSPACE will not be liable for the loss or damage.
19.5 Compensation Limit:
The total compensation for any lost or damaged Goods or Other Items will not exceed the lower of the following amounts:
•	£50 for each Storage Container (or the amount for additional Coverage if selected);
•	The original cost price of the Goods or Other Items;
•	The current replacement cost of the Goods or Other Items at the time of the claim.
19.6 Damage to Property:
For storage-related damages to Property, NSPACE’s liability is limited to the reasonable cost of repairs to the damage.
19.7 Exclusions from Liability:
NSPACE will not be liable for the following types of loss or damage:
•	Pre-existing damage to Goods or Other Items;
•	Losses not directly caused by NSPACE's breach or negligence;
•	Indirect or consequential losses (such as those arising from missed appointments or delays);
•	Losses resulting from your failure to comply with this Agreement;
•	Damage caused by moving items against NSPACE's advice.
19.8 Service-Specific Exclusions:
NSPACE will not be liable for:
•	Damage caused by improper packaging of Goods or Other Items;
•	Damage to the Storage Containers themselves;
•	Property damage during the transport of Goods or Other Items;
•	Loss or damage to items not collected by NSPACE;
•	Damage to items during the handling process.
19.9 Employee Liability:
NSPACE employees will not be personally liable for any loss, damage, or errors in connection with the terms of this Agreement.
19.10 Non-excluded Liabilities:
NSPACE remains liable for:
•	Death or personal injury caused by NSPACE's negligence;
•	Fraud or fraudulent misrepresentation.

20. Level of Coverage
20.1 Before the commencement of the Services, you may choose to purchase additional coverage by paying an extra monthly fee at NSPACE’s defined rates, as detailed on the Site or as notified to you by NSPACE (“Coverage”).
20.2 The additional coverage purchased under this clause is not insurance but enhanced liability coverage. You are advised to either purchase one of NSPACE's enhanced liability coverage packages or, if you have arranged for insurance, to present this contract to your insurance provider.
20.3 Subject to the latest prices and rates detailed on the Site or as notified to you by NSPACE (the "Coverage Price"), you may select from the following Coverage options:
	20.3.1 For the Storage-by-the-box Service, you may choose one of the following coverage plans and pay the corresponding Coverage Price to NSPACE:
	20.3.1.1 £200 maximum liability for each individual Storage Container or Other Item; or
	20.3.1.2 £500 maximum liability for each individual Storage Container or Other Item.
	20.3.2 For the Removal Service, the following coverage plan will be provided:
	20.3.2.1 £2,000 total liability, with a maximum liability of £200 for each individual Good and/or Other Item.

21. Your Liability to NSPACE
You shall fully indemnify NSPACE for any damages, liabilities, costs, claims, and expenses that NSPACE may incur because of your use of any services or any breach of this Agreement.

22. Ownership of Rights
All rights, including copyright, in the Site and the Services are owned by or licensed to NSPACE. "NSPACE" is a registered trademark of Itadershouse Limited.

23. Right to Cancel
23.1 Each service booking request constitutes a separate contract between you and NSPACE, governed by these Terms of Service.
23.2 You have the right to change your mind and cancel each service booking request up to the cutoff timings specified in clause 23.5 below without providing any reason. However, you do not have the right to cancel if you requested NSPACE to start providing the services during the cancellation period.
23.3 To cancel a service booking, you must notify NSPACE as per this clause 23 or cancel through sending an email to [email protected]. If you have already started receiving a service and wish to amend or cancel a delivery request for your goods or other items, you must contact our customer service team at least by the following times:
	23.3.1 For Storage-by-the-box service or Shipping Across the UK service, no later than 11 am on the working day before the scheduled delivery/collection.
23.4 If you are unavailable to accept delivery, your goods and other items will be returned to our storage facility, and you will need to place a new order.
23.5 If you or NSPACE cancels a service booking, we will refund you all payments received, unless you requested NSPACE to begin services during the cancellation period. In that case, the following fees apply:
	23.5.1 If you booked the Storage-by-the-box service, cancellation fees are as follows:
	23.5.1.1 £20 charge if cancellation notice is given after 11 am on the working day before the scheduled collection but before the collection day.
	23.5.1.2 £30 charge if cancellation notice is given on the scheduled collection day, but before the driver attempts collection.
	23.5.1.3 £50 charge if cancellation notice is given after the driver has attempted collection.
	23.5.2 If you booked the Removal service, cancellation fees are as follows:
	23.5.2.1 No charge if notice is given at least 2 working days before the scheduled collection.
	23.5.2.2 Half of the charges paid at the time of booking if notice is given between 24 hours and 2 working days before the scheduled collection.
	23.5.2.3 Full charge if notice is given less than 24 hours before the scheduled collection.
	23.5.3 If you booked the Storage-by-the-box service and cancellation notice is given after 11 am on the working day before the scheduled dispatch, the order price will not be refunded, and the delivery will still be attempted.

24. Force Majeure
24.1 NSPACE shall not be liable or responsible for any damage to or loss of the Goods or Other Items, or failure to perform, or delay in the performance of, any of its obligations under this Agreement that is caused by events outside its reasonable control. These events include, but are not limited to:
•	Acts of God, such as floods, earthquakes, windstorms, or other natural disasters;
•	War, armed conflict, terrorist attacks, civil war, civil commotion, or riots;
•	Nuclear, chemical, or biological contamination or sonic boom;
•	Epidemic or pandemic;
•	Any law or government order, rule, regulation, or direction, or any action taken by a government or public authority;
•	Fire, explosion, or accidental damage;
•	Extreme adverse weather conditions;
•	Interruption or failure of utility services, including but not limited to electric power, gas, or water;
•	Labour disputes, including but not limited to strikes, industrial action, or lockouts;
•	Non-performance or delays by suppliers or subcontractors; and
•	Failure of plant machinery, vehicles, computers, the Internet, or telecommunications equipment.

25. Notices
25.1 Any notice under this Agreement may be sent by email to:
	25.1.1 NSPACE — via email to [email protected].
25.2 A notice sent by email will be deemed received on the next Working Day after it is sent.

26. Miscellaneous
26.1 Unless otherwise stated in the Terms of Service, this Agreement constitutes the entire agreement and understanding between you and NSPACE regarding the Services.
26.2 You acknowledge and agree that in entering into this Agreement, you have not relied on any statement, representation, warranty, or understanding (whether made negligently or otherwise) except as expressly set out in the Terms of Service.
26.3 NSPACE’s failure to exercise or enforce any right or provision under this Agreement shall not constitute a waiver of such right or provision.
26.4 If any provision of this Agreement is found to be unenforceable for any reason, the remaining provisions shall remain valid to the fullest extent permitted by law.
26.5 This Agreement is not intended to benefit any third party, and no term of this Agreement shall be enforceable under the Contracts (Rights of Third Parties) Act 1999 by any person who is not a party to it.

27. Governing Law
27.1 This Agreement shall be governed by the laws of England and Wales. However, if you are a resident in another country, you retain the benefit of any mandatory legal protections available under the laws of that country.
27.2 Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This means you may bring a claim either in the courts of England and Wales or in the courts of the part of the UK or EU Member State where you reside.


Appendix 1 – Packaging Requirements
1. Acceptable Packaging
1.1 Double-walled cardboard boxes – either NSPACE-branded boxes or any double-walled cardboard box that does not exceed a combined width, height, and length of 180cm, and a maximum weight of 25kg (inclusive). Poster or document tubes are also accepted.
1.2 Musical instruments packed in hard cases.
1.3 Bicycles, skis, and snowboards must be packed in either a designated NSPACE box or a hard travel case.
1.4 Items carefully packed in a storage box and sealed with tape, with multiple layers of bubble wrap for protection.
1.5 Other individual items must be wrapped in sufficient layers of bubble wrap.
1.6 All Goods, Storage Containers, and Other Items must be suitably packed for safe transportation and storage. Items must not pose any risk of damage or injury to NSPACE’s property, personnel, contractors, or other goods – including but not limited to risks caused by leakage, infestation, damp, or escape of fumes/substances. Fragile items must be especially well-protected with multiple layers of bubble wrap and packed securely.
1.7 For customers using the Storage-by-the-box or UK-wide shipping services:
•	1.7.1 All suitcases, bags, and sports bags must be sealed inside an NSPACE suitcase box, which must also meet the size and weight limits (≤180cm combined dimensions, ≤25kg).
•	1.7.2 Printers, TVs, and other electronics must be in original packaging, including polystyrene interiors, and must comply with the same size and weight limits.

2. Unacceptable Packaging
2.1 Single-walled cardboard boxes.
2.2 Bin bags, plastic bags, laundry bags, and canvas bags.
2.3 Musical instruments packed in soft cases.
2.4 Bicycles, skis, and snowboards not packed in a double-walled cardboard box or specialist hard bag.
2.5 Any items containing liquids, chemicals, or food.
2.6 Any item containing Prohibited Items, as defined by NSPACE.

3. Items NSPACE Will Not Be Liable For
3.1 Outer packaging materials, even if listed as acceptable above.
3.2 For Goods:
•	3.2.1 Glassware, crockery, and other fragile items unless packed in an NSPACE crockery box;
•	3.2.2 Items with glass components and other fragile materials;
•	3.2.3 Electronics and small kitchen appliances (e.g., rice cookers, kettles);
•	3.2.4 Jewellery, bullion, or other valuables;
•	3.2.5 Antiques;
•	3.2.6 The outer surfaces of suitcases, sports bags, plastic containers, or hard instrument cases.
3.3 For Other Items:
•	3.3.1 Any item that has not been appropriately wrapped for transport and handling as outlined in these Packaging Requirements.



Appendix 2 – Promotional Codes
a) NSPACE promotional codes allow you to receive a discount on your order, either as a percentage of the total amount or a fixed monetary value, as specified in the promotion details.
b) Promotional codes must be applied at the time of booking and cannot be added retrospectively.
c) Only one promotional code can be used per booking and cannot be combined with any other offers, discounts, or referral credits.
d) Promotional codes are valid only for the period stated in the specific promotion and may be subject to additional terms and conditions. Expired codes will not be honored.
e) Promotional codes are for personal use only and may not be published or shared on voucher websites, affiliate marketing platforms, or any third-party websites.
f) You must not create fake accounts, split bookings to exploit promotional codes, or engage in any form of fraud or misuse. Any such activity will result in immediate cancellation of the booking and/or forfeiture of any promotional benefits.
g) NSPACE reserves the right to cancel or amend any promotional code at any time without prior notice, and to reject any use of a code that it deems to be in breach of these terms.
h) In the event of a dispute regarding the use of promotional codes, the decision of NSPACE shall be final.